Thread:Angry Hearts/@comment-39707429-20190714174211

Hi there AH,

This is a followup on the "conspiracy" noted by Skyline.

I had a very similar experience about 2 months ago, and caught some things there that seemed to work, and should with y'all too.

5 users from the wiki I was administrating at the time got really upset and posted a thread, (quite similar to this case) on the site which the wiki is about. (Like Flipline.com ~ FliplineStudiosWiki) I cacn tell you from that experience, that talking to them "sternly" (Quote from Skyline) will simply make them even angrier - like gas on a fire.

What we did was, We spoke to those users, and tried to understand what the problem was. The things we could fix, we did, the things we couldn't, we calmly explained it to them. 3 of the 5 got nicer, apologized, and are back to normal. 2 of the 5 were still a bit mad, so they got short bans - and got better after that.

It worked really well - and I can tell you, rather than just adding gasoline to the fire by talking meanly back to them, simply ask them what they don't like about the site. Try to understand, fix what you can and explain what you can't. "A soft answer turns away wrath, but grievous words stir up anger" is very true, and will help you get thru this easily.

Hope this is understandable!

Best regards, TortoiseCat5   (contact me)  